Payments Policy

Last Updated: August 2026

Accepted Payment Methods

Cubby & Co accepts a range of secure payment methods, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay, where available
  • Other secure payment methods displayed at checkout

Available payment methods may vary depending on your device, location and checkout options.

All payments are processed securely through trusted third-party payment providers. Cubby & Co does not collect or store your full payment card details on our servers.

Payment Authorisation

By placing an order through our website, you confirm that you are authorised to use the selected payment method and that the billing information you provide is accurate and complete.

You authorise us and our payment providers to charge your selected payment method for the total amount displayed at checkout, including any applicable taxes, shipping charges or other clearly disclosed fees.

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing details such as your order number, products purchased, order total and shipping information where applicable.

If you do not receive your confirmation email, please check your spam or junk folder. If you still cannot locate it, contact our Customer Support team for assistance.

Payment Security

Protecting your payment information is important to us. Transactions are encrypted and processed through secure third-party payment providers using industry-standard security measures.

Your payment information is handled securely and will not be sold to unauthorised third parties.

Payment Verification

To help protect our customers and our business against fraudulent or unauthorised transactions, we may request additional information to verify an order before it is processed.

If verification is required, our Customer Support team may contact you using the information supplied with your order. Processing may be delayed until the required verification has been completed.

Currency

Unless otherwise stated, all prices displayed on Cubby & Co are in Australian Dollars (AUD).

Your financial institution or payment provider may apply additional charges depending on the payment method you use. Any fees imposed independently by your financial institution or payment provider are your responsibility.

Failed or Declined Payments

If your payment is declined or cannot be successfully processed, your order may not be confirmed or processed.

You may try another available payment method or contact your bank or payment provider for further information about the declined transaction.

Refunds

Any refunds approved by Cubby & Co will generally be returned to the original payment method used to make the purchase, subject to our Refund & Returns Policy and your rights under the Australian Consumer Law.

Processing times may vary depending on your bank or payment provider.

Contact Information

If you have any questions about payments, charges or billing, please contact our Customer Support team:

Business Hours: Monday – Friday, 9:00am – 5:00pm AEST
Email: support@cubbyandco.com.au
Business Address: 3/192 Marine Parade, Kingscliff NSW 2487, Australia
ABN: 42 699 000 827