Shipping policy
Shipping Policy
Last Updated: July 2026
Draft — review before publishing or relying on it.
At Cubby & Co., we are committed to delivering your order quickly, safely and reliably. This Shipping Policy explains how we process, dispatch and deliver orders within Australia.
Shipping Costs
We proudly offer free standard shipping on all orders delivered within Australia.
There is no minimum spend and no hidden shipping charges at checkout. If additional delivery options become available, such as express shipping, these will be displayed at checkout before payment is completed.
Order Processing & Dispatch
Orders are typically processed and dispatched within 1–2 business days after payment has been successfully received and verified.
Orders placed after 12:00 pm AEST, on weekends or on Australian public holidays will generally be processed on the next business day.
During peak trading periods, promotional events or public holidays, processing times may be slightly longer. If there is a significant delay, we will notify you by email.
Estimated Delivery Timeframes
Delivery estimates begin once your order has been dispatched.
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Delivery location
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Estimated delivery time
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Australian metro areas
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2–8 business days
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Regional and remote areas
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3–10 business days
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The typical total delivery timeframe, including processing and shipping, is 3–10 business days for metro areas and 4–12 business days for regional and remote areas.
These timeframes are estimates only and may vary depending on your location, courier operations, weather events and other factors outside our control.
Shipping Locations
We currently ship to addresses throughout Australia. Should international shipping become available in the future, this policy will be updated accordingly.
Order Tracking
Once your order has been dispatched, you will receive a shipping-confirmation email containing your tracking information. You can also track your order at any time using our Track Your Order page.
If you have not received your tracking details within three business days of placing your order, please contact our Customer Support team and we will be happy to assist.
Shipping Partners
To help provide a fast and reliable delivery service, we work with a range of trusted Australian courier providers, including Australia Post, Aramex, CouriersPlease, Sendle, StarTrack and other reputable national courier services where appropriate.
The courier selected for your order will depend on your delivery location, parcel size and service availability.
Split Shipments
Occasionally, orders may be shipped in multiple parcels. This may occur when items are dispatched from different warehouse locations, one or more products become temporarily unavailable, or larger orders are divided to support safer transport.
Where this occurs, you will receive separate tracking information for each shipment.
Delivery Delays
While we make every effort to deliver your order within the estimated delivery timeframes, delays can occasionally occur due to circumstances outside our reasonable control, including high courier demand, severe weather events, natural disasters, transport disruptions, public holidays, remote delivery locations, or incorrect or incomplete delivery information.
Although we cannot guarantee delivery dates once an order has been dispatched, we will gladly assist in tracking your shipment and liaising with the courier where required.
Incorrect Shipping Information
Please ensure that your delivery address and contact details are correct before completing your purchase.
If you notice an error, please contact us as soon as possible. We will do our best to update your details before your order is dispatched; however, once an order has been shipped, changes may no longer be possible.
Customers are responsible for ensuring that the shipping information provided at checkout is accurate.
Lost, Damaged or Delayed Shipments
If your order appears to be lost, significantly delayed or arrives damaged, please contact our Customer Support team as soon as reasonably possible.
To help us investigate promptly, please include your order number, photographs of any damaged items or packaging where applicable, and a brief description of the issue.
We will work directly with the shipping carrier to investigate the matter and provide an appropriate resolution as quickly as possible.
Delivery Acceptance
Some deliveries may require a signature upon delivery depending on the courier or the value of your order.
If no one is available to receive your parcel, the courier may leave the parcel in a safe location, where permitted, or leave a collection card with further instructions.
Ownership and risk in the goods pass to you upon delivery to the nominated delivery address, subject to your rights under the Australian Consumer Law.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact Us
If you have any questions regarding shipping, delivery or tracking your order, please contact our Customer Support team.
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Contact detail
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Information
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Business hours
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Monday–Friday, 9:00 am–5:00 pm AEST
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Email
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Phone
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0418 208 831
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Business address
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3/192 Marine Parade, Kingscliff NSW 2487, Australia
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ABN
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42 699 000 827
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Cubby & Co.